FOR SHIPPING & RETURN POLICIES
How Can I Get Free Shipping?
Due to the high costs associated with the packaging of frozen foods, we offer free shipping on orders over $99. For orders under this amount, a flat rate of $35 will apply for statewide shipping. This policy helps us maintain the integrity and quality of our products while ensuring they arrive in excellent condition.
How Long Will It Take to Receive My Wagyu/Wagyu Products?
Due to the unique requirements of shipping frozen products, orders placed on Monday or Tuesday will be delivered within the next two days. Orders placed from Wednesday to Sunday will be shipped the following week, guaranteeing that all deliveries contain the freshest products possible.
Order Processing:
* All orders are processed within 1-3 business days of receipt.
* Orders placed on weekends or holidays will be processed on the next 2 business days.
Shipping Methods and Timeframes:
* Standard Shipping: 3-5 business days
* Expedited Shipping: 2-3 business days
Order Processing:
* All orders are processed within 1-3 business days of receipt.
* Orders placed on weekends or holidays will be processed on the next 2 business days.
Shipping Methods and Timeframes:
* Standard Shipping: 3-5 business days
* Expedited Shipping: 2-3 business days
Can I Return My Order?
Due to the nature of our products as consumable perishables, we typically cannot accept returns. However, Chubby Foods prioritizes your satisfaction, so if you believe your situation warrants a return, please reach out to us. Please note, unauthorized returns cannot be processed for shipping cost refunds.
Can I Get a Refund or Replacement?
At Chubby Foods, we are dedicated to offering the highest quality products. If you're not completely satisfied with your purchase, please contact us within 5 days of receiving your order. We're here to listen to your concerns and will work with you to find a suitable solution, whether that be a refund or a replacement.
Are There Any Restrictions on Refunds or Replacements?
Please be aware of the following situations where refunds or replacements may not be possible:
- If delivery issues arise from incorrect or incomplete address details provided by the customer.
- If the delivery delay or problem is caused by the shipping company.
- If delivery times are impacted by weather or other unforeseeable circumstances.
- If the products are not stored or handled properly after delivery.
- If the order is refused or returned without prior authorization.
- If delivery issues arise from incorrect or incomplete address details provided by the customer.
- If the delivery delay or problem is caused by the shipping company.
- If delivery times are impacted by weather or other unforeseeable circumstances.
- If the products are not stored or handled properly after delivery.
- If the order is refused or returned without prior authorization.